Refund Policy

1. Overview

This Refund Policy outlines the terms regarding purchases of Noiz premium access. By purchasing premium access, you acknowledge and agree to the terms set forth in this policy.

We refund any Premium purchase in full if you ask within 14 days of buying it. No reason is needed. This is our own commitment, on top of your statutory rights, and it is separate from the statutory right of withdrawal described in Section 2. Your statutory rights if the product is faulty or not as described are unaffected, and billing errors are corrected as described in Section 6. Section 1.1 sets out how to ask and the two limits on this refund.

This policy should be read in conjunction with our Terms of Service.

1.1 Our 14-Day Refund

• Ask within 14 days of the purchase date. You can use the withdrawal function at noiz.bio/withdraw (linked as Withdraw from a purchase in the footer of every page, no account needed): it confirms receipt by email at once, with a reference number and the date and time. You can also ask by email to support@noiz.bio from the address on your account, or through the contact form. You do not have to give a reason
• We refund the full price to the payment method you used, normally within 14 days of your request
• Premium is switched off when the refund is issued and the account returns to the free plan, as Section 8 describes. Your page, your links and your account stay
• A refund of Name changes takes its username changes back from the page, as Section 8 describes. It is available only while none of them has been used
• A refund of the Verified badge removes the badge from the page, as Section 8 describes
• A refund of a Custom badge purchase removes all the badges it added from the page, as Section 8 describes
• A refund of Shared Premium ends the Premium it gave the accounts you added, as Section 8 describes
• A refund of Studio ends Studio for the page, and files that only fit within Studio's limits are removed from the page, as Section 8 describes
• A refund of a status badge (Rich, Whale, Mysterious Income, 1% and Generational Wealth) removes that badge from the page, as Section 8 describes
• The voluntary 14-day refund does not apply to a name bought on NOIZ Market (Terms, section 12h). This does not affect statutory rights or the correction of billing errors
• The voluntary 14-day refund is available once per account for each product. This limit does not affect statutory rights or the correction of billing errors
• The same limit applies to Name changes, the Verified badge, the Custom badge, Studio and each status badge: once per account for each
• If we ever change or withdraw this refund, a purchase made before the change keeps it
• An account permanently terminated for a violation of the Terms or Child Safety Policy is not eligible for the voluntary 14-day refund. This exception does not affect statutory rights or the correction of billing errors

2. Your Statutory Right of Withdrawal

Premium is an ongoing hosted digital service. At checkout, you expressly request immediate activation before the withdrawal period ends. Immediate activation does not itself end the statutory withdrawal right. Separately, Noiz provides a voluntary 14-day refund subject to this Refund Policy (Section 1.1).

2.1 A Digital Service, Not a One-Time Delivery

Noiz Premium is a digital service within the meaning of § 327(2) BGB (German Civil Code): for as long as Noiz operates, we host and serve your page with its Premium features. It is not digital content handed over once, and switching it on is the start of the service, not the complete performance of the contract.

2.2 Your Request for Immediate Activation

Premium is switched on as soon as your payment is confirmed, because you ask for that at checkout. The checkout shows a box that is not pre-selected, and you check it to confirm:

Activate Premium immediately. I expressly request that Noiz begin providing the service before the 14-day withdrawal period ends.

Beside the pay button the checkout adds: Immediate activation does not limit your statutory rights or Noiz's separate voluntary 14-day refund.

We keep a record of that request with your purchase: the wording and its version, the date and time, your account and the checkout reference. After payment we send you a contract confirmation by email that repeats it, together with the price, the withdrawal instruction and the versions of the Terms and of this policy that applied.

2.3 Withdrawing From the Contract

If you are a consumer, you can withdraw from the contract within 14 days of the purchase without giving a reason, as the law provides. The full instruction and the model withdrawal form are in section 12a of the Terms of Service. The quickest way is the withdrawal function at noiz.bio/withdraw, which needs no account and confirms receipt by email at once. It accepts a declaration at any time and decides nothing: we assess each one and answer it.

If your withdrawal is valid, we refund the full price. We do not deduct a proportional amount for the time you used Premium during the withdrawal period. The limits on our voluntary refund in Section 1.1 belong to that refund only: they cannot take away a valid statutory withdrawal.

3. What You Are Buying

Noiz Premium is access to an ongoing hosted service. It is not a physical good and not a file you download:

• Premium features are switched on as soon as your payment is confirmed, at your express request (Section 2.2)
• Switching them on is the start of the service, not its complete performance: we keep hosting and serving your page with its Premium features for as long as Noiz operates (Section 9)
• There is nothing to send back. If a purchase is refunded or withdrawn from, Premium is switched off and the account returns to the free plan, as Section 8 describes

Name changes (Terms, section 12c) is a separate one-time purchase for one page, on any plan. Everything on this page applies to it as it does to Premium, except that its voluntary refund applies only while none of its username changes has been used.

The Verified badge (Terms, section 12d) is a separate one-time purchase for one page, on any plan. Everything on this page applies to it as it does to Premium.

The Custom badge (Terms, section 12e) is a separate one-time purchase for one page, on any plan. Everything on this page applies to it as it does to Premium. It is also sold in packs of two and five, up to ten on one page. A refund or withdrawal always covers a whole purchase, never one badge of it.

Shared Premium (Terms, section 12b) is a separate one-time purchase for your own account. Everything on this page applies to it as it does to Premium.

Studio (Terms, section 12f) is a separate one-time purchase for one page, on any plan. Everything on this page applies to it as it does to Premium.

Each status badge, Rich, Whale, Mysterious Income, 1% and Generational Wealth (Terms, section 12g), is a separate one-time purchase for one page, on any plan. Everything on this page applies to each as it does to Premium.

4. Withdrawal and Refunds

Within 14 days of purchase we refund on request (Section 1.1). After that, purchases are not refundable on change of mind. Neither limits your statutory rights.

By completing your purchase, you acknowledge and confirm that:

• You have reviewed the premium features available on our pricing page
• You have had the opportunity to use our free tier to evaluate the platform before purchasing
• You expressly request at checkout that Premium is activated immediately, before the withdrawal period ends (Section 2.2)
• You accept that once the 14 days of Section 1.1 have passed, a purchase is not refundable on change of mind: buyer’s remorse, lack of use, or simply preferring not to have bought it
• You keep every right the law gives you regardless of this policy: if premium is faulty, incomplete or not as described, your statutory conformity rights (§§ 327 ff. BGB) apply and nothing here takes them away

Immediate activation does not itself end the statutory withdrawal right (Section 2), and nothing in this list gives that right up.

5. Free Tier Recommendation

We strongly encourage all users to explore our generous free tier before making a purchase. The free tier includes unlimited links, basic customization, profile analytics, and social media integration. This allows you to:

• Experience the core Noiz platform functionality
• Evaluate whether the platform meets your needs
• Determine if premium features are right for you
• Make an informed purchase decision

By using the free tier first, you can ensure that Noiz is the right choice for you before committing to a premium purchase.

6. Billing Errors

Separately from the 14-day refund, and at any time, we correct the following billing errors:

• Duplicate charges: Technical errors resulting in multiple charges for a single purchase
• Unauthorized transactions: Charges made without your authorization (with appropriate verification and proof)

6.1 Important Clarifications

These are billing corrections, separate from the 14-day refund in Section 1.1. They apply to technical or unauthorized billing issues at any time, not to dissatisfaction with the product or service after the 14 days.

6.2 Reporting Requirements

• Report a billing error as soon as you notice it. There is no deadline for a duplicate or unauthorized charge; sooner is simply easier to trace
• You must provide proof of the error (transaction records, bank statements, etc.)
• We may require additional verification for unauthorized transaction claims
• Corrections, if granted, will be processed within 14 business days

6.3 What Does NOT Qualify

The following do not qualify for billing corrections:

• Buyer's remorse or change of mind, once the 14 days of Section 1.1 have passed
• Dissatisfaction with premium features
• Lack of use of premium features
• Forgetting about the purchase
• Technical issues on your end (device, browser, internet connection)

7. Chargebacks & Payment Disputes

We take payment disputes seriously. Before initiating any chargeback or dispute with your payment provider, you must first contact our support team to attempt resolution.

7.1 Consequences of Chargebacks

If your bank opens a dispute and holds the payment back, Premium pauses until it is decided: it comes back if the payment stands, and ends if it is reversed. A bank inquiry with no money held back leaves Premium on.

A dispute raised without contacting us first is not held against you on its own: we answer it with our records, and if the charge turns out to be wrong we refund it. What we treat as abuse is disputing a charge for a purchase you made and used. In that case:

• Premium is withdrawn from the account while the dispute is open, and stays withdrawn if the dispute is upheld against a valid purchase
• Repeated disputes of valid purchases can lead to the account being closed. Your page and its data are not deleted over a dispute; deletion follows only the Terms and your own request
• Any fee the payment processor charges us for a dispute found to be unfounded may be passed on to you, where the law allows it

7.2 Our Response to Chargebacks

We dispute all illegitimate chargebacks with comprehensive evidence of valid purchase and delivery. We cooperate fully with payment providers and law enforcement on fraud investigations. Our records include timestamps of purchase, delivery confirmation, and access logs.

8. Effect on Account

When a refund or a billing correction is issued:

• A full refund switches Premium off when it is issued; correcting a duplicate charge, or a partial refund, does not affect your Premium
• Your account reverts to the free tier
• Premium-only content, settings, or customizations may be lost or disabled
• You retain access to free tier features and any non-premium data

When Shared Premium is refunded or you withdraw from it, the accounts you added lose its Premium; their pages and links stay. While its payment is disputed their Premium is off, and if the payment stands it comes back. A partial refund does not end it. If you bought it together with Premium they are one purchase, and a refund ends both (Terms, section 12b).

When Name changes is refunded or corrected, its username changes are taken back from the page. The page keeps the name it has.

When the Verified badge is refunded or corrected, the badge is removed from the page.

When a Custom badge purchase is refunded or corrected, all the badges it added are removed from the page, never only some of them.

When Studio is refunded or corrected, Studio ends for the page: files that only fit within Studio's limits are removed from the page, and new uploads follow the usual limits again.

When a status badge is refunded or corrected, that badge is removed from the page.

When a payment for a NOIZ Market name is refunded in full, or your bank takes it back through a card dispute, the name goes back on sale. If your page still has the name then, it gets its old name back, or a placeholder name if the old one is no longer free (Terms, section 12h).

An account permanently terminated for a violation of the Terms or Child Safety Policy is not eligible for the voluntary 14-day refund. This exception does not affect statutory rights or the correction of billing errors. Section 1.1 has the full conditions of that refund.

9. Lifetime Access

Your one-time premium purchase grants you lifetime access to the premium tier: every premium feature available when you buy, together with the improvements and further features we add to that tier afterward, at no additional cost.

Important clarifications regarding "lifetime access":

• "Lifetime" refers to the lifetime of the Noiz service, not the lifetime of the purchaser
• Lifetime access covers the premium tier as it grows. If we later offer a substantially new product or service: one sold separately rather than added to the premium tier: it may be priced separately and is not included
• Lifetime access does not guarantee indefinite availability of all specific features
• We reserve the right to modify, update, or discontinue specific features
• If we discontinue the Noiz service entirely, we will make reasonable efforts to provide advance notice

10. Service Modifications

We continuously work to improve Noiz and may modify, add, or remove features at any time. Such modifications do not entitle you to a refund or billing correction.

• Feature modifications are part of normal service evolution
• We will notify users of significant changes to premium features
• Continued use of the service after modifications constitutes acceptance
• Material reductions in core premium functionality will be communicated in advance where possible

Nothing in this section limits any mandatory rights arising from a lack of conformity or from a material change to a digital product, including any right to terminate the contract or receive reimbursement under applicable law.

11. Data Protection

During the purchase process, we process your personal data in accordance with GDPR. This section explains how we handle your data:

11.1 Data Collected During Purchase

• Payment information (processed securely by Stripe)
• Transaction records and receipts
• Communication records related to the purchase

11.2 Data Retention for Transactions

Transaction data is retained for a minimum of 10 years to comply with German tax and accounting regulations (§ 147 AO, § 257 HGB). Payment card details are not stored on our servers; they are processed directly by Stripe in accordance with PCI-DSS standards.

11.3 Stripe Cookies

Checkout happens on Stripe's own hosted payment page, not on noiz.bio. Stripe may set cookies there for fraud prevention and payment processing. Those cookies belong to Stripe's domain, are necessary for the transaction, and are covered by Stripe's Privacy Policy.

For complete information about your data protection rights, please refer to our Privacy Policy and Section 11, on what we store.

12. Policy Changes

We may update this policy from time to time. Changes apply to purchases made after the new version takes effect. A purchase already made keeps the voluntary refund terms that applied when it was purchased. Changes required by law, or changes that benefit customers, may apply earlier. Statutory rights are unaffected.

• Material changes affecting existing purchasers will be communicated via email
• The version of this policy that applied to your purchase is named in your contract confirmation email
• We encourage you to review this policy periodically

13. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions.

• The courts of Germany shall have exclusive jurisdiction over any disputes
• EU consumer protection laws apply where mandatory under applicable law
• Nothing in this policy affects your statutory rights as a consumer under applicable law

14. Contact Us

If you have questions about this Refund Policy, want a refund, or need to report a billing error, please contact us: